General Information

Orders placed before 3:00 PM CST ship out within 24 hours. Orders placed after 3:00 PM CST will ship out next business day. Free Shipping is limited to standard shipping on orders 10 lbs or less. Merchandise total must reach $70 after all discounts and before taxes and shipping to qualify for free shipping.

• For both UPS and USPS ground shipping options, more time will be required for any possible shipping changes to be made and any changes may incur some additional shipping days
• All shipping time frames on orders are estimated and not guaranteed 

UPS Ground Delivery Time - 3 to 7 business days + 24 - 72 hours to process the order.

UPS 3 Day Delivery Time - 3 business days + 24-72 hours to process the order.

UPS 2 Day Delivery Time - 2 business days + 24-72 hours to process the order.

UPS Next Day Residential - Delivery within 1 business day + 24-72 hours to process the order.

USPS Priority Mail - Delivery within 2 to 9 business days + 24-72 hours to process the order. (For Hawaii, Alaska, Puerto Rico, Guam, Virgin Island customers)

APO/FPO orders are ship out via USPS. Delivery will take approximately 1 to 3 weeks + 24-72 hours to process the order.

Orders require 24-72 hours processing time before shipping (In rare cases shipment processing may take up to 5 to 7 business days) Customer is notified in such cases. Orders are not processed on Saturday, Sunday or holidays.

Only USPS deliveries will be made on Saturday but not on Sunday.

No UPS deliveries will be made on Saturday or Sunday.

All orders shipped within TX will be charged state sales tax. Please note that the sales tax for TX orders is calculated based upon the total price of the order, including shipping and handling.

Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico and Virgin Island cannot be guaranteed.

PureNTru will use either UPS, Fedex or USPS to ship out order.

Express Shipping is not available for PO Box or Military address. If you select express shipping method to PO box or military address shipping difference from express to priority shipping cost will be issued and package will ship priority mail.

We do not ship internationally at this time.

PureNTru reserves the right to charge customer(s) as needed to cover the full amount that is due for any past due amounts or any monies that are owed to PureNTru. PureNTru is in no way responsible for any shipment that is not delivered and by purchasing from PureNTru.com. You are agreeing to these terms and hereby forfeit any right to dispute any shipment that has been delayed, lost, stolen, or non-deliverable due to Mother Nature or has been miss-delivered unless the fault is of Purentru.com.

USPS (United States Postal Service)

• APO, FPO is applied domestic rate.
• We do not send by Parcel Post to US mainland.
• Our online shipping system can calculate the rate for USPS up to 50 LBS. If the shipping weight is over 50 LBS we will recalculate the rate and contact you with new and update shipping fee based on actual weight of your order.

Free Shipping

• All orders over $70
• Promo Code: Free shipping is automatically applied once eligibility is met

Miscellaneous Shipping Costs

You will be liable for any taxes and duty (e.g. VAT, custom duty, etc.) that apply to your purchase. In some rare cases additional charges such as a service, agency, or brokerage fees associated with your deliveries that are charged by local agents. These charges are at the discretion of each country and some countries have more charges than others. Contact your local FEDEX site. They should be able to give you an estimate on what you should expect to pay.

Returned UPS packages

You will be charged for returns if packages are returned due to refusal, wrong address or unavailability after 3 attempts

Order Processing and Shipping Daily Cut Off Time

Orders placed by 3:00 PM CST Monday-Friday.

• In-Stock orders: will be processed same day (process, shipped and delivered within 1-7 business days )
• Delayed UPS Overnight, UPS 2nd Day orders will be notified via e-mail
• Delayed UPS Ground or USPS Priority orders will NOT be notified
• Processing time for orders placed on Friday after 3:00 PM CST begins the following Monday
• Non-In-Stock orders: You will be notified and refunded if you choose to be refunded or we will ship out to you as soon as we receive from our manufacturers which is typically within 2-10 business days (depending upon availability of product)
• Expedited orders will be notified if there is delay due to non-stock of item
• Please allow extra time for orders shipped to:

P.O. Boxes
Military Addresses (APO, FPO)
Hawaii
Alaska
US Rural areas

Claim or Delay of Orders

Before emailing us, please double check your shipping address. Once we ship out the package, the speed of delivery depends on the US Postal Service and other Carriers.

We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. To insure your package please select Priority Mail, UPS Ground or Expedited Shipping and message purentru@gmail.com to add signature required at an additional cost. We are not responsible for lost or stolen packages due to an incorrect address. Please proofread prior to submitting your order and verify when you receive confirmation email to ensure address and details are correct.

• APO/FPO : Delivery in 5-15 business days after shipment on average but can take up to 2 months in rare cases.
• If you do not receive your order within 14 business days after shipment, please email to ask purentru@gmail.com
• It will take 8-10 business days to have the investigating result Priority Mail from US Postal Office.
• If the package is delayed due to weather please note that it will not be reimbursed for shipping cost.
• We cannot open a claim after 30 days, if your claim is denied, we reserve the right to refuse reshipment of your order.
• Approved claims- If a claim is approved by the carrier we do have the right to choose between a gift card or reshipment, no refunds will be processed.

Shipping timelines are generally not guaranteed therefore, we are unable to reimburse shipping if arriving later than expected. Once an order has been shipped, we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped.

Shipping Information:

• U.S. Postal Service: Postal Web Site
• FEDEX: FEDEX Web Site
• We will ship your order as per the selected shipping method
• If a package weighs over 50 pounds (22.7 kg) UPS Worldwide Expedited will calculate automatically the rate for any shipping weight.
• If a shipping address is found to be incorrect, the customer will be charged an additional shipping correction fee.
• You are responsible for charges incurred by the refusal or return of package by providing wrong address. The charges are comprised of sending and returning shipping fees, taxes and duties, and carrier's processing fees.

Undeliverable, Refused Packages

You will be charged for returns if packages are returned due to refusal, wrong address or unavailability after 3 attempts because UPS charges for this. Order will be canceled and all fees (including but not limited to additional shipping costs and/or re-stocking fees Will Apply.)

*** If package has not been delivered on your delivery date, PLEASE contact us as soon as possible as we do have a time frame to set up claims and or investigations with our mail carriers. We unfortunately cannot guarantee any results for deliveries after package has been delivered for more than 30 days from when you claim. Unfortunately we have a time frame that we cannot overlook and if the package shows to have been delivered more than 30 days ago we cannot assure a claim can be set up with the carriers.

If a delivery is refused for any reason, or considered undeliverable you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order before finalizing. Furthermore, packages that are refused or deemed undeliverable, for any reason, will not be resolved with a refund or a reshipment until the parcel is deemed "LOST" by the shipping carrier or returned to our facility.